“We started to use a CRM system that had some time tracking capabilities. However, we did not use it for long and quickly returned to TallyPro due to its seamless billing integration and the ease of use it offers my team.”
Saving with TallyPro
NHS England (Midlands & Lancashire Commissioning Support Unit) MLCSU is responsible for delivering transformational commissioning functions in the NHS such as service re-design, market management, healthcare procurement, contract negotiation, information analysis and risk stratification.
The majority of NHS England contracts (they are engaged on) are negotiated on a time spent basis. MLCSU approached TallyPro because they needed a robust, flexible time tracking software to capture time spent by its staff in order to understand the cost of delivering its contracts.
The CSU required some 2,000 staff to complete weekly time sheets against over 700 projects/services. Staff are based at several main sites across the CSU but many are mobile, meaning they could be operating anywhere within the region.
The high number of mobile users and the requirement for a quick, easy, robust time capture solution meant that over 97% of users were going to use the TallyPro App either on their smart phones or via a standard web browser on a PC or a Mac.
After over a year of intensive use by MLCSU, NHS England now has a huge databank of time and staff metrics which is proving essential for reporting on contract performance, staff optimisation, workforce planning, contract re-negotiation and developing pricing for new tenders.
Within a month, TallyPro’s team of experts customised the App, using the security functions within TallyPro to feed users with only the projects/services relevant to their department, as well as providing instant hints on each project/service to help staff ensure they were posting time to the correct projects.
We also created a special ‘apportionment’ function. This allows staff to make one time sheet entry which is then split or apportioned across several clients based on a pre-determined ratio. This was essential for speeding up time entry where a single contract was established covering multiple clients.
Much of the system terminology was changed to reflect language used across the NHS to make the system intuitive for users to navigate.
A number of different user roles were set up ranging from basic users, reporting/admin users, and top level super users.
We ran several on-line training sessions for all staff and a number of detailed “super user” training sessions.
We have been helping businesses track time since 1983. Please check out the recent testimonials from our clients.
“We started to use a CRM system that had some time tracking capabilities. However, we did not use it for long and quickly returned to TallyPro due to its seamless billing integration and the ease of use it offers my team.”
Managing Director, Complaints & Compliance UK Company
“Commercial Software were an exemplary partner to work with. From initial project scoping through to implementation their delivery, attention to detail and ability to tangibly add value was second to none. The level of service was outstanding throughout – I cannot recommend Geoff and his team highly enough.”
Chris Holden – Head of Finance, BPDTS 3
“CSL were a unique company to work with. Their flexibility, expertise and level of customer service was unlike any other supplier I’ve worked with in 20 years in IT. Most of the time it didn’t feel like there was a supplier/customer relationship at all, they were a true business partner in every sense of the term. A particular highlight was the work to ensure automated integration with our separate HR and Payroll systems which were operated by a separate 3rd party. My only regret is that we didn’t take the Expenses module on Day 1 along with time recording! I would instantly recommend them to any prospective customer.”
Dan Kennett – Product Manager
“I can’t believe it took us this long to make a change. So happy that we did. Numbers don’t lie.”
Strutt & Parker
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Commercial Software Limited
Units 1 & 2 (First Floor)
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